Privacy Policy
Last updated: 07 May 2026
1. Introduction
Nandaa AI Technology Pvt Ltd (“NEX AI”, “we”, “our”, or “us”) operates the platform available at nexaisolution.in. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. By using NEX AI, you agree to the practices described in this policy.
2. Information We Collect
We collect information you provide directly to us, including your name, phone number, email address, and business details when you register or contact us. We also collect data generated through your use of our platform, such as call recordings, call transcripts, lead data you upload, and campaign settings. Usage data including IP addresses, device information, and interaction logs may be collected automatically.
3. How We Use Your Information
We use your information to provide, operate, and improve our AI voice calling platform. This includes processing your leads, generating call transcripts and scores, sending you notifications about HOT and WARM leads, and providing customer support. We may also use aggregated, anonymised data to improve our AI models and platform performance. We do not sell your personal data to third parties.
4. Data Storage
All personal data and call recordings are stored on secure servers located in India. We implement industry-standard security measures including encryption at rest and in transit, access controls, and regular security audits to protect your information against unauthorised access, disclosure, or loss.
5. Third-Party Services
We use third-party APIs and services to power our voice calling infrastructure, messaging notifications, and platform operations. These providers are bound by their own privacy policies and we ensure they meet appropriate data protection standards. We do not permit third parties to use your data for their own marketing purposes.
6. Data Retention
We retain your personal data and call records for as long as your account remains active. If you close your account, we will delete or anonymise your personal data within 90 days, unless we are required to retain it longer by applicable law. Call recordings may be retained for up to 12 months for quality and compliance purposes.
7. Your Rights
You have the right to access, correct, or request deletion of your personal data at any time. You may also request a copy of your data in a portable format. To exercise any of these rights, please contact us at the details below. We will respond to all valid requests within 30 days in accordance with applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: info@nexaisolution.in
Phone: +91 99133 09575
Company: Nandaa AI Technology Pvt Ltd